GESTLABS operates in compliance with internationally valid standards, to guarantee customers objective, impartial results in line with the best market standards.
The GESTLABS organizational system complies with the requirements of the ISO 9001 standard. The standard’s requirements apply to all company processes, from sales to purchasing management, etc. Processes must be documented through dedicated documentation (quality manual, procedures, instructions), while results are monitored and recorded on dedicated forms (quality records).
The ISO/IEC 17025 standard sets out the “General requirements for the competence of testing and calibration laboratories” and enables laboratories to demonstrate that they operate competently and generate valid results, thereby promoting confidence in their work both nationally and internationally. It also facilitates cooperation between laboratories and other bodies (public and private), allowing wide acceptance of test results. Test reports and certificates can be accepted between different countries without the need for further testing, thus improving international trade.
Starting from April 2019, GESTLABS has strengthened the long-term partnership with IPC (Association Connecting Electronics Industries) by opening a new “Certified Training Center” placed at its own offices in Lomagna.
The new Center was conceived to expand the IPC training offer in Italy, providing Training and Certification courses both for Certified IPC Specialists (CIS) and for Certified IPC Trainers (CIT), in accordance with the programs:
The new “Certified IPC Training Center” in Lomagna joins the historic “Manufacturing Training Center” (MTC).
The efficiency and effectiveness of the “Key Processes” are continuously monitored by the Laboratory Manager and by Management through the department dashboard, which includes the most relevant indicators used to control key process performance.
A structured review system is in place which, through dedicated meetings, flags and addresses business aspects and, where results are analyzed through metrics, defines specific action plans.
As such, it places people and the market at the center of its action. The individuals and organizations that use its services are regarded as customers — users of well-structured, complex services.
GESTLABS S.r.l. Management uses appropriate indicators to monitor the fulfillment of the requirements agreed with the customer and the improvement of customer satisfaction. To this end, it verifies the implementation of all measurement, analysis and improvement tools.
GESTLABS S.r.l. has a structured approach to the market, aware that: its development depends on the ability to operate in an increasingly open and competitive market; its ability to deliver services recognizable for their quality is linked to the development of a continuous organizational improvement process; all its collaborators are called upon to cooperate and share responsibility in proposing and delivering services.
In order to evaluate adequacy and continuously improve the effectiveness of its Quality System, GESTLABS S.r.l. implements a procedure for identifying, collecting and analyzing data concerning customer satisfaction, the compliance of the service provided with the requirements agreed with the customer, and the measurement and monitoring of the main business processes and of suppliers.
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